Frequently Asked Questions

How far in advance should I book my Los Angeles move?

We recommend booking 2-4 weeks in advance, especially during peak season (May-September) and month-end. However, we often accommodate last-minute moves within 3-5 days based on availability. For large estates or long-distance moves, book 4-6 weeks ahead.

Do you provide moving boxes and packing supplies?

Yes! We provide all necessary packing materials including boxes, bubble wrap, packing paper, furniture blankets, and specialty containers. If you choose full-service packing, all materials are included at no additional cost.

What items can't you move?

We cannot transport hazardous materials, perishable food, live plants, pets, or firearms. We recommend personally transporting items of extreme sentimental value like family photos, important documents, and jewelry.

Do you move on weekends and holidays?

Yes, we offer moving services 7 days a week including most holidays. Weekend moves book quickly, so schedule early. Some holidays may have limited availability or adjusted pricing.

How long does a typical Los Angeles move take?

Studio/1-bedroom: 3-5 hours. 2-3 bedroom: 5-8 hours. Larger homes (4+ bedrooms): 8-12 hours or multiple days. We provide time estimates with your quote.

Do you disassemble and reassemble furniture?

Yes, furniture disassembly and reassembly are included. We carefully take apart beds, tables, and large furniture, then reassemble everything at your new location with all hardware organized and labeled.

Can I pack some items myself?

Absolutely! Many clients pack everyday items while we handle fragile, valuable, or bulky items. Items you pack yourself may have limited insurance coverage compared to professionally packed items.

What time will movers arrive?

We confirm your arrival window 24-48 hours before your move (morning, midday, or afternoon). Our team calls 30 minutes before arrival.

How many movers will there be?

Crew size depends on home size. Studio/1-bedroom: 2-3 movers. Larger homes (3+ bedrooms): 4-6 movers. We specify crew size in your quote.

What should I do before movers arrive?

Clear pathways, secure parking if possible, keep valuables separate, prepare an essentials box, and have payment ready. We provide a detailed pre-move checklist when you book.

Should I be present during the move?

We recommend being present at both locations to answer questions and sign paperwork. If you can't be there, we can coordinate remote supervision.

Do I need to tip the movers?

Tipping is appreciated but never required. If pleased with service, typical tips range from $20-50 per mover or 10-20% of total cost.

How much does a move cost?

Local moves in LA and Orange County start at $129/hour (Mon-Thu) or $145/hour (Fri-Sun) for 2 movers + truck. Total cost depends on home size, distance, and services needed. Most moves range from $400-$2,500+.

Is there a minimum charge?

Yes, 3-hour minimum for local moves. 4-hour minimum for locations 30+ miles from service area.

Do you charge for stairs?

No, stairs are included in our hourly rate and factored into time estimates.

What about overtime?

Moves exceeding 8 hours are billed at 1.5x the standard hourly rate.

When is payment due?

Deposit required to reserve your date. Remaining balance due upon completion of your move.

What payment methods do you accept?

Cash, checks, all major credit cards (Visa, Mastercard, American Express, Discover), and digital payments.

Do you offer discounts?

Yes! 5% discount for senior citizens, returning customers, and military personnel.

Are there extra fees I should know about?

Specialty items have additional charges: piano ($200), heavy items over 300 lbs ($150/item), hoisting ($130/item), disposal ($90/item), COI ($50/building). All fees disclosed upfront in your quote.

What areas do you serve?

We serve all of Los Angeles County and Orange County, including Beverly Hills, Pacific Palisades, Malibu, Santa Monica, Manhattan Beach, Pasadena, Newport Beach, Irvine, and 70+ additional neighborhoods.

Do you do long distance moves?

Yes! We provide full-service long-distance moving to all 50 states, including professional packing, climate-controlled transport, GPS tracking, and guaranteed delivery dates.

Do you offer packing services?

Yes, we offer full-service packing (everything), partial packing (fragile/valuable items only), and unpacking services. All materials are included with professional packing.

Can you move pianos, art, and antiques?

Absolutely. Our white glove service specializes in high-value items using custom crating, specialized equipment, and trained handlers for museum-quality care.

Do you provide storage solutions?

Yes, we offer short-term and long-term climate-controlled storage. Perfect for flexible timelines or when your new home isn't ready yet.

Do you move offices and commercial spaces?

Currently, we specialize in residential moves. Our focus on homes allows us to provide exceptional service for families and individuals.

Do you offer same-day moving?

While we recommend booking in advance, we often accommodate last-minute and same-day moves based on crew availability. Contact us as early as possible.

Are you licensed and insured?

Yes, fully licensed by California PUC, bonded, and carry comprehensive insurance including liability and cargo coverage. All team members are background-checked and professionally trained.

What if something gets damaged?

While rare, we're prepared if damage occurs. We document item conditions, carry comprehensive insurance, and have a straightforward claims process to repair, replace, or compensate quickly.

What insurance coverage do you provide?

Standard coverage includes basic liability protection at no extra cost. For high-value items, we offer full-value protection with comprehensive compensation based on item value.

Should I get additional insurance?

For high-value items (fine art, antiques, jewelry), we recommend full-value protection or third-party insurance. We're happy to discuss the best approach for your situation.

How do I file a claim?

Notify us immediately if damage occurs. We'll document the issue, gather information, and initiate the claims process. Most claims resolve within 30 days.

Frequently Asked Questions

Ready to Get Started with Your Los Angeles Move?